When the goal truly is process improvement and efficiency it does help to have meaningful metrics. The good folks at FEDEX and UPS came up with a splendid process that they could use to track any package in their network in near real time. They could follow it every inch of the way. Somebody very clever suggested that they let their customers have access to the package movement information. It seemed like a good idea and it did show that both delivery systems were doing a superb job of moving material and getting it where it was sent quickly and efficiently.
|A USPS Railway Mail Car when efficiency mattered|
The problem came when the Post Office bureaucrat decided the USPS was in the same business as UPS and FEDEX and chose to provide the customer insight into the USPS process for moving packages. But the Post Office doesn't care about return on investment, shareholder value, earned value management or customer loyalty. I'm not sure what the Post Office perceives as valuable but I know that moving things from point a to point b doesn't fall anywhere near their top 10 list of things the Post Office cares about.
|Rural mail delivery screams efficiency|
So all that was a lead-in for an old post from elsewhere on the net. I thought it was interesting. His conclusion is wrong in that inefficiency and speed have almost nothing to do with the modern Post Office going broke. That's politics.
Ripped from Watts Up With That