It was supposed to be a simple there and back again. Easy peasy. I worked in customer service jobs, heck, I was Fleet Liaison for all our fleets for almost 5 years. This evening took the biscuit, the french toast, all the chocolate cake and the coconut cake leftovers.
I joined a line of about 20 customers to buy some meat. Yeah, yeah, my bad. I like meat!
I stood in that line for almost 15 minutes while it didn't move because there were customer service types, 8 EIGHT OF THEM right there on the other side of the counter.
Every single one of them studiously ignoring us. No kidding. One or two would glance at all the waiting customers and then go back to ignoring us.
I reached my limit and the two loaves of rye bread I was holding in line, I tossed them over my shoulder as I headed out the door.
Every now and then, the shape of reality is shown to me and I see it. This was downtown Mordor and I had just had a wonderful interaction at all levels at a different food shop deeper into Mordor but where 100% of the staff and the owner were pleasant, nice and helpful. Vienna is running 0 for 2.